Cancellation Policy
At HelpersNow, we understand that plans can change. However, when a booking is cancelled at the last moment, it impacts both our cleaners’ schedules and our ability to provide timely service to other customers.
1. Standard Cancellations
Customers may cancel a booking up to 24 hours before the scheduled start time at no charge.
Any payments made will be fully refunded, or the booking can be rescheduled free of charge.
2. Last-Minute Cancellations
If a customer cancels less than 24 hours before the scheduled start time, a cancellation fee equivalent to 1 hour of the booked cleaning service will be retained.
This fee compensates the cleaner for their reserved time and lost opportunity.
The remaining balance (if any) will be refunded to the customer.
3. No-Show Policy
If the cleaner arrives at the property and is unable to access the premises or the customer is not present, the booking will be treated as a last-minute cancellation, and the 1-hour cancellation fee will apply.
4. Rescheduling
Customers may reschedule their booking once, free of charge, if the request is made at least 24 hours in advance.
Rescheduling requests made less than 24 hours in advance will also incur the 1-hour cancellation fee.
5. Cleaner Cancellations
If a cleaner cancels a booking, the customer will receive a full refund or free rescheduling, and HelpersNow will prioritise finding a replacement cleaner promptly.
HelpersNow reserves the right to update this Cancellation Policy as needed. All changes will be published on our website.
